> LEADS.com keeps you informed
If the answer to your question isn't listed below, please contact us at 1.866.LEADS.12 or customerservice@leads.com, and a customer service representative will be happy to assist you.
Getting Started
> How do I sign up?
> How much does it cost?
> Is there a long-term contract?
> What information do I need to provide?
> Do I need a website?
> How long does it take for my Pay-Per-Lead program
to go live?
The LEADS.com Lead program
> How does LEADS.com generate my leads?
> How will potential customers contact me?
> How do you target my leads to my specialties?
> How can I keep track of my leads?
> How many leads can I expect to receive?
> Can I buy more leads?
> Is it possible that I wouldn’t get my quota
of leads in a month?
> How old are the leads?
> Are the leads exclusive?
> What if I get a bad lead or a lead not in my area?
> Do I pay even if I don’t close the sale?
> Is this Pay-Per-Lead program for everyone?
Billing & Payment
> What is LEADS.com's billing policy?
> What form of payment does LEADS.com accept?
> How secure is my information?
> How do I cancel my program?
Getting Started
How do I sign up?
Contact us at 1.866.LEADS.12 and an Online Marketing
Specialist will be happy to discuss the perfect plan for your business.
How much does it cost?
Prices for a LEADS.com Pay-Per-Lead program vary depending upon your business
type. Contact us today at 1.866.LEADS.12 or customerservice@LEADS.com
to get pricing for your business.
Is there a long-term contract?
LEADS.com requires a minimum three-month commitment to start a Pay-Per-Lead
campaign.
What information do I need to provide?
During your initial interview, your account representative will ask you
for the following:
- Your company name and phone number (required)
- Your company tagline or short promotional message (required)
- Your company street address (recommended in most cases)
- Your geographical service area (required)
- Your company URL (recommended)
- Your company logo (recommended)
- A photo or image representing the products or services your company provides (recommended)
- Brands and/or products and services offered (recommended)
- 3 to 4 short sentences of promotional information describing what makes your business the best choice for customers and other relevant information, such as hours of operation, special offers, associations, company background, etc.
Do I need a website?
No - A website is not required to sign up for our Pay-Per-Lead programs.
How long does it take for my Pay-Per-Lead
program to go live?
Once your account is activated, it typically takes five business days
for your online advertising to be posted and begin generating leads.
The LEADS.com Pay-Per-Leads program
How does LEADS.com generate my leads?
LEADS.com has a network of websites that
collect requests from consumers who are looking for high quality local
businesses. They include Google®, Yahoo!®, AOL Search®, MSN®
and Verizon® SuperPages.com® and other reputable search engines.
Regardless of where potential customers find your business listing, you
do not pay for any online advertising – you pay only for the local
leads that you receive.
How will potential customers contact me?
Leads will contact you by both phone and email and will come in on the
same phone line and email address that you are currently using. Your LEADS.com
Pay-Per-Lead program comes with a toll-free phone number and unique email
address that will allow you to track all the
leads that are coming specifically from your program.
How do you target my leads to my specialties?
In addition to geographically targeting where your leads are coming from,
each type of business has it’s own targeting capabilities. We interview
each client to understand the services you offer and the service area
that you call on. Schedule your interview to
find out how we can target your incoming leads.
How can I keep track of my leads?
LEADS.com specializes in getting measurable results for each customer.
At any time you can view exactly how many leads are coming into your business
and research specific customer information. Each month, we automatically
deliver a copy of your Online ScoreCard that
outlines how many leads you received from your program. All reports can
be accessed online by logging into your account, or by contacting us at
1.866.LEADS.12 or customerservice@LEADS.com.
How many leads can I expect to receive?
The LEADS.com Pay-Per-Lead programs come in packages of 10 or 20 per month.
Because we only get paid when you get leads, we work extra hard to meet
your quota each and every month. Contact an Online Marketing specialist
at 1.888.LEADS.12 to find out what package is right for
your business.
Can I buy more leads?
Yes! Leads can be purchased in packages of 10 or 20.
Is it possible that I wouldn’t get
my quota of leads in a month?
Due to the seasonality of some industry types, it’s possible that
you may not receive your entire quota of leads in a month’s time.
If we owe you leads at the end of a month, those leads will rollover to
the next month – so you always get the leads that you pay for. If,
for example, you have the 10 lead package and we send you only 9 leads
in a month, the leftover lead will rollover and you should expect to receive
11 leads the next month.
How old are the leads?
The leads are typically 24-48 hours old and are never more than I week
old. Most of the time a lead is sent to your email box within an hour
of when it is created.
Are the leads exclusive?
On average each lead is distributed to (2) different businesses. To protect
the consumer from being contacted by too many merchants the leads are
never distributed to more than (4) merchants.
What if I get a bad lead or a lead not
in my area?
We define a bad lead as a lead that is outside your service area, has
an incorrect phone number or contact name, or if the customer does not
recognize the request. A bad lead is not someone who is still researching
or has selected another vendor. If we determine that you have received
a bad lead, we will credit your account with a bonus lead to make up for
the error.
Do I pay even if I don’t close
the sale?
Yes – We work hard to send you qualified local leads, but we cannot
guarantee that every lead will turn into a customer. But because we generate
leads from reputable sources and target leads to your specialties, we
maximize your ROI on your program.
Is this Pay-Per-Lead program for everyone?
The LEADS.com Pay-Per-Lead program is perfect for the majority of business
types in most metropolitan areas, but it may not be the right solution
for every industry in every geographical location. Contact us today at
1.888.LEADS.12 to discuss the perfect plan for your business
– LEADS.com also offers other online advertising solutions that
get results.
Billing & Payment
What is LEADS.com's billing policy?
LEADS.com bills on the first day of service, and monthly thereafter. If
you have any questions, or concerns regarding your billing cycle, amount
or history, please contact customer service at 1.866.LEADS.12
or customerservice@LEADS.com.
What form of payment does LEADS.com accept?
For monthly payments, we accept major credit cards (American Express,
VISA, MasterCard and Discover), as well as Direct Debit or Automatic Clearing
House (ACH) payments.
How secure is my information?
All account activity is handled securely either via encryption over the
Internet or by one of our account representatives. Unless otherwise agreed
to in writing, LEADS.com will not provide any account information to a
third party. View our Privacy Policy.
How do I cancel my ad or listing?
To cancel your campaign, simply contact customer service at 1.866.LEADS.12.